Conflict Resolution
Lunell works with you to
- Decide if you want to resolve
conflict yourself or use Lunell as a
third party mediator.
- Use classic principles to improve
results in at least
8 budget areas.
- Clarify interests, understand
perspectives.
- Distinguish between "something to
live with" and "wholeheartedly promote."
- Adopt the most appropriate method
for your situation, how and when to
avoid, accommodate, compromise, compete
or collaborate.
- Decide what to do about conflicts
you have within yourself.
- Decide if you should say or do
something at all.
Testimonials
Lunell was thorough, gracious, firm, and kept
all parties on task. She required all parties to
be open, honest, and accountable for their
issues. The end result was that everyone had the
opportunity to express their issues while
listening to those of the other parties. All of
the participants gained greater insight into the
process and the intentions of the other players.
This occurred approximately one year ago, and
staff morale has returned.
--Department Director
This it great Lunell--thanks. I do hope
we work together again soon--I appreciate
your sensitive attention to this issue for
us, the results have been great.
--Executive Director
I sought Lunell's counsel on strategies
for working cooperatively with some
enigmatic employees. Her advice was wise and
useful. Our office also consulted her on
matters of inner-office teamwork. Her
survey, penetrating questions and training
design worked well to soften the office
dissension and lead us to resolution. Other
crucial qualities Lunell possesses re a
sense of humor, perspective on human
behavior, humility and assertiveness.
--Program Manager
While I was at our company retreat I had
the opportunity to discuss the aspects and
benefits of positive constructive conflict
and separating the people from the problem
to our entire organization I learned from
your program. I was approached by numerous
coworkers who thanked me for what I said.
One in particular said, "thank you for
saying that, we need to figure out ways to
work together so things do not get out of
control."
--Retreat participant
Thank you for your instruction. It is
proving to be one of the most practical and
applicable classes I have taken so far.
--Program Administrator
Dr. Haught is fantastic, opened my eyes
to things I've observed before but hadn't
fully analyzed. I will benefit from this
workshop immediately.
--Program Executive
Difficult information made easy to
digest. This was far and away the best
presentation in the conference.
--Conference attendee
What I was looking for in this program
were some tools to help me accomplish just
that kind of conflict management…and that is
exactly what I was provided with.
--Program participant
I have had feedback from all my team as
to the value of your training and insight.
In fact, at our staff meeting this morning
they all shared their gratitude for the
opportunity to attend and bring some
practical skills back.
--Director, Administration
The process worked quickly, which was a
key factor for me. Director
Very professional and effective. Lunell was
great to work with.
--Agency Director
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