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Lunell was thorough, gracious, firm, and kept all parties on task. She required all parties to be open, honest, and accountable for their issues. The end result was that everyone had the opportunity to express their issues while listening to those of the other parties. All of the participants gained greater insight into the process and the intentions of the other players. This occurred approximately one year ago, and staff morale has returned.

--Department Director


Video Out Takes from the Tough Talk Program

See some key ideas to help you be more effective in talking and working with others.

 

Presentations/Speeches
Facilitating Meetings & Retreats
Business Owners Group
Is Your Open Door Policy Working?